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ORDERING INFO Thank you for visiting HerbSpiceTea.com! We hope all of your questions about our service policy are answered here. If you need additional information, do not hesitate to write to us by e-mail. Minimum Orders - There is a $40 minimum on orders placed through herbspicetea.com. Sales Tax Appropriate sales tax charges will be added to all California customers, unless you are purchasing for a business and send a Resale License number with your order. Non-California customers will not be charged sales tax. Lead Time - Please allow three to four business days from receipt of your order for completion and shipment. Sample s- Samples are currently not available through our website. Shipping Costs - Standard U.P.S. shipping costs will be added to your order, based on the weight of the package, your shipping zone, and any requested rush service. Returns - If you are not satisfied with any of our products, notify us by e-mail with an explanation of why you would like to return the product. A return authorization number will be assigned to you, and a U.P.S. call tag will be issued. Credit is subject to evaluation and approval of the returned material by our Quality Control Department. Unless we are at fault in filling the order, returned merchandise is subject to a 15% restocking fee and freight charges and UPS call tag charges. No returns are accepted after 30 days of shipment. All material must be returned in original packaging and in good condition. Damaged Merchandise - If you notice that a package has been damaged upon arrival, you may refuse receipt of order, or sign and note on the delivery bill any shortages or damages. If you discover that items have been damaged after the package has been opened, notify us by e-mail immediately. Non-Irradation Statement - We do not irradiate any of our herbs or spices. Furthermore, all of our suppliers are required to complete non-irradiation statements, which we keep on file and update annually. Kosher Statement - Our products have been certified Kosher & Parve by Rabbi M. Londinski. Certificate is available on request. For Additional Information, Contact: San
Francisco Herb & Natural Food Co. |
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