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ORDERING INFO
Ordering Information:
Thank you for visiting HerbSpiceTea.com!
We hope all of your questions about our service policy are answered
here. If you need additional information, do not hesitate to call or
write to us by e-mail.
Minimum Orders - There is a $40.00 minimum per order. Orders less than
will be charged a $10 handling fee.
Shipping Costs:
Freight costs are in addition and will be
calculated and added on to subtotal at time of shipping once we have
exact shipping weight. Freight rate estimates can be calculated by
visiting the UPS website at:http://wwwapps.ups.com/calTimeCost?loc=en_US
Rates vary based on the gross weight of the parcel, your shipping "zone"
from us and any requested expedited shipping method other than UPS
Ground Service.
Sales Tax will be added to all California customers, unless you are
purchasing for a business and send a Resale License number with your
order. Non-California customers will not be charged a sales tax on
non-food items.
Setting up your wholesale account:
For customers with an existing customer
number please click on LOGIN and give us a password so you can access
your account via the internet. This will take one business day to
process and we will e-mail back to you once we have your password added
to your account.
Once we have added your password to your account, you can then LOGIN
with your customer number and password and enter an order by Catalog
Item number or Description of item if you do not have catalog handy.
Enter first word of herb or product in "search" box and all available
forms of that herb will come up.
First Time Orders If this is a first time order, you can go ahead and
enter items you want to order. When finished press PLACE ORDER, site
will assign you a customer number and you can add password along with
your name, address and credit card number.
When all items have been selected, click on PLACE ORDER. PLEASE print
out a copy of your order for your records BEFORE clicking on submit.
Please verify that your complete address, phone number, and e-mail
address are correct so we can contact you if we have any questions.
Lead Time:
Please allow 1 business day for us to
retrieve order and 24-48 hours to process order for shipping. Once you
click on submit, site will give you an order confirmation number.
Add-ons:
If you need to add-on, these items may be
treated as separate orders, even if placed the same day of the original
order. Please phone in your add-on and we will do our best to ship it
together with the original order. Otherwise you must again meet the
minimum order of $40.00 to avoid paying the handling fee. It is the
customer's responsibility to calculate order totals in order to
determine whether or not the minimum has been met. Customers will not be
penalized for items that are out of stock. It is possible that each
order will be shipped separately, with separate shipping charges added,
even if placed the same day.
Samples:
Samples are currently not available
through our website.
Returns:
If you are not satisfied with any of our
products, please notify us by e-mail with an explanation of why you
would like to return the product. A return authorization number will be
assigned to you and a UPS call tag will be issued. Credit is subject to
evaluation and approval of the returned material by our Quality Control
Department. Unless we are at fault in filling the order, returned
merchandise is subject to a 15% restocking fee and freight charges and
UPS call tag fees. No returns are accepted after 30 days of shipment.
All material must be returned in original packaging and in good
condition.
Damaged Merchandise:
If you notice that a package has been
damaged upon arrival, you may refuse receipt of order or sign and note
on the delivery bill any shortages or damages. If you discover that
items have been damaged after the packaged has been opened, please
notify us by e-mail immediately for return and or replacement. Please
save original packing material for UPS return.
Non-Irradation Statement:
We do not irradiate any of our herbs and
spices. Furthermore, all of our suppliers are required to complete
non-irradiation statements which we keep on file and update annually.
Prepaid Freight:
Shipping is FREE if you meet the minimum
order for your zone:
Zones 2 & 3: $150 (catalog /website prices)
Zones 4 - 6: $350 (catalog/website prices)
Zones 7 & 8: $500 (catalog/website prices)
Minimums must be met with catalog/website stock items only.
Freight is not prepaid on items with specially quoted prices or those
specifically designated as being F.O.B. Fremont, CA. UPS Next Day, 2-Day
or 3-Day orders must be received by 10 a.m. for next day service.
Airborne, DHL and Federal Express service is also available for express
delivery requirements.
Prices & Packaging:
Bulk prices are listed in 1, 5, 10 and 25
pound quantities. Base prices reflect 1 pound of the item. The prices
for 5, 10 and 25 pounds are discounted by 5, 10 and 15%, respectively.
In order to determine the price of an item for which you would like more
than 1 pound, multiply the price listed by the quantity you are
ordering. For example, for 5 pounds of Acacia Flower, multiply $6.65
(price per pound at 5 pounds) by 5 (quantity you would like). The price
for 5 pounds of Acacia flowers would total $33.25. Website will
automatically calculate if discount applies to that item.
Due to market fluctuations, prices are subject to change without notice.
For quantities of 50 pounds or more, please call, fax or e-mail for bulk
price quote. For items not included on our bulk list, we will verbally
quote you our best offer. Specially offered quotes are valid for 30 days
unless lot is exhaused first. Items are normally packed in 1 pound poly
bags. Individual items over 10 pounds are packed in 1 bag. If you would
like items over ten pounds packed into individual one pound bags, please
request this when placing your order. There is a $0.35 per pound packing
charge.
For additional information, Contact:
San Francisco Herb & Natural Food Company
47444 Kato Road
Fremont, CA 94538
Phone: 510-770-1215
Fax: 510-770-9021
Toll Free Order Desk: 1-800-227-2830
info@herbspicetea.com
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